use, protect and share the personal information that we collect from you when you use our website, use our Services, MTS platform (which may refer, as applicable, to any or all of the MMR app (for patients), MMR Pro app (for clinicians), and MTS Pro app (for health facilities), unless a specific app is expressly identified), or when you interact with us or contact us in any other way.
is the data controller responsible for your personal data (collectively referred to as “
You can contact us at the above address should you have any questions about this Privacy Notice, or if you would like to exercise any of your rights under Data Protection Laws, which we set out below.
We may collect, use, store and transfer different kinds of personal information about you such as[cite: 3]:
such as statistical or demographic data for any purpose. Aggregated Information may be derived from your personal information but, where it has been properly anonymised, it is not considered personal information in law as it will not directly or indirectly reveal your identity.
In the context of our analytics services, health and other data collected through our platform may be aggregated and anonymised before it is shared with or made available to global health organisations, researchers, or other third parties. Anonymisation means that all information capable of identifying an individual, including names, dates of birth, contact details, unique identifiers, and any combination of variables that could reasonably lead to re-identification, is permanently removed or generalised within the dataset before it is shared. Once data has been properly anonymised in this way, it falls outside the scope of data protection law and is no longer treated as personal data. We apply robust technical and organisational standards to our anonymisation processes to ensure this threshold is met.
However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.
Data Protection Laws require us to have a legal basis for everything that we do with your personal information falling under one of the following categories:
We use your personal information in a number of different ways and for different reasons – the tables below set out what we do and why.
Where we process any of the types of data below on behalf of healthcare providers, we do so strictly in accordance with their instructions as data controllers. Please see the “Where We Act as a Data Processor” section below.
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| Identify you when you visit our website or you contact us for any reason. |
So we can identify you for account security and personalised services. |
Legitimate interests: necessary for us to be able to communicate with you. |
| Process any payment for our products and Services; manage payments, fees and charges; collect and recover money owed to us. |
So we can provide you with the products and Services that you purchase. |
Performance of a contract with you.
Legitimate interests: necessary to ensure the financial health of our business and to manage our financial transactions efficiently. |
| To send you service updates, and updates to this Privacy Notice and/or our Terms. |
So we can keep you informed of any changes to our terms and data processing. |
Legitimate interests: necessary for the effective provision of our products and Services.
Legal obligation. |
| To send you information about our business. |
So we can let you know about new products and services that we offer that you might be interested in. |
Consent.
Legitimate interests: necessary to promote our business. |
| To send you surveys and to ask and respond to feedback and correspondence. |
To leverage your feedback to further develop and tailor our business and to improve your experience. |
Legitimate interests: necessary to ensure we are providing the best service and to identify any areas of potential improvement. |
| Create and manage user accounts. |
To authenticate and manage user accounts. |
Performance of a contract.
Legitimate interests: necessary for the provision of products and Services |
| Allow users to edit personal information, access and edit medical records, view invoices, add emergency contacts, adjust settings, and delete their account |
To manage user accounts and provide related services. |
Performance of a contract
Legitimate interests: necessary for account management. |
| Allow patients to manage and update their health profile, medical records, and emergency contact details within the MMR app |
To enable patients to maintain accurate and up-to-date health records and emergency information, improving the quality and continuity of care. |
Performance of a contract.
Legitimate interests: to improve service functionality and user engagement. |
| Share relevant patient or appointment data with healthcare providers and insurance companies as necessary to deliver our Services. |
To facilitate healthcare delivery, appointment management, and insurance processing as part of our Services. |
Performance of a contract. |
| Provide customer support and respond to enquiries. |
To resolve issues and assist with your requests. |
Legitimate interests: to maintain customer satisfaction. |
Financial and Transaction Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| Take payments from you for our Services (via our payment provider). |
To facilitate payment for the products and Services you purchase from us and to issue any refunds where necessary. |
Performance of a contract with you.
Legitimate interests: necessary to ensure that the company is compensated for our products and Services. |
| Process and reconcile insurance claims and pre-authorisation requests through the MMR Pro app. |
To facilitate accurate financial administration between health facilities and insurers on behalf of our clients. |
Performance of a contract with you.
Legitimate interests: necessary to ensure accurate and timely financial processing. |
| To keep a record of our transactions with you. |
For accounting purposes. |
Legal obligation. |
| To analyse and improve our products and Services. |
To analyse transaction patterns. |
Legitimate interests: necessary to improve our products and Services and develop new features. |
Technical and Usage Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| Identify you when you visit our website and MTS platform. |
To provide you with the best possible user experience. |
Legitimate interests: necessary to provide the best user experience. |
| Monitor visitors to our website and MTS platform, analyse their use of the website and MTS platform, and perform tests on our IT systems. |
To protect our website, MTS platform and our IT systems from fraud or cyberattacks and to improve our website, Services and IT security. |
Legitimate interests: necessary to ensure our systems are secure and to protect against IT security incidents. Legal obligation. |
| Administer and protect our business and our website and MTS platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). |
For running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise. |
Legitimate interests: necessary to run our business and to provide effective and secure administration and IT services, network security and to prevent fraud. Necessary to comply with a legal obligation. |
| Deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
To study how customers use our Services, to develop them, to grow our business and to inform our marketing strategy. |
Legitimate interests: necessary to optimise our marketing efforts and deliver targeted content. |
| Use data analytics to improve our website, the MTS platform, Services, marketing, customer relationships and experiences. |
To define types of customers for our products and Services, to keep our website and MTS platform updated and relevant, to develop our business and to inform our marketing strategy. |
Legitimate interests: necessary to enhance our business strategies and improve customer satisfaction. |
Marketing and Communications Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| We keep a record of your communication preferences (your “opt ins” and “opt outs”). |
So we can make sure that you only receive the communications from us that you would like to receive and so we can update our records if you change your mind. |
Consent.
Legal obligation (to maintain records of your preferences). |
Health and Medical Information (special category data)
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| Store, manage and display your medical history, diagnoses, medications, treatment records, test results, vaccination records, and clinical notes on the MMR and MMR Pro apps. |
To provide you with a secure, accessible record of your health information and to enable clinicians to deliver effective care. |
Performance of a contract with you.
Processing necessary for the provision of healthcare services (Article 9(2)(h) UK GDPR). Explicit consent (Article 9(2)(a) UK GDPR). Vital interests where relevant. |
| Enable clinicians to access and update your health records through the MMR Pro app. |
To facilitate the delivery of clinical care and reduce administrative burden on healthcare providers. |
Performance of a contract.
Processing necessary for the provision of healthcare services (Article 9(2)(h) UK GDPR). Explicit consent where required. Vital interests in emergency situations. |
| Share health records with other healthcare providers or facilities as authorised by you or required for your care. |
To enable continuity of care across healthcare settings. |
Performance of a contract.
Processing necessary for the provision of healthcare services (Article 9(2)(h) UK GDPR). Explicit consent where required. Vital interests in emergency situations. |
| Process vaccination records, test results, and other clinical data as entered by you or a clinician. |
To maintain a complete and accurate health record and to support clinical decision-making. |
Performance of a contract.
Processing necessary for the provision of healthcare services (Article 9(2)(h) UK GDPR). Explicit consent where required. Vital interests in emergency situations. |
Insurance and Administrative Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| Process and store health insurance policy details and membership information. |
To facilitate insurance verification and claims processing through the MMR Pro app. |
Performance of a contract.
Legitimate interests: to ensure accurate insurance administration. |
| Facilitate pre-authorisation requests and claims reconciliation between health facilities and insurers. |
To reduce delays in insurance processing and ensure smoother financial and operational processes for all stakeholders. |
Performance of a contract.
Legitimate interests: to maintain operational efficiency. |
| Generate and manage appointment |
To manage healthcare transactions and provide |
Performance of a contract.
Legitimate interests: to ensure |
Services Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| We use your data to provide the products and Services and to continually improve and develop the products and Services, including the MMR app, MMR Pro, and MTS Pro platforms. |
So we can make sure our products and Services continue to be fit for purpose and to develop the commercial offering of the products and Services. |
Performance of a contract with you.
Legitimate interests: necessary to improve our products and Services. |
| Allow patients and clinicians to add, update and manage health records, appointments, and profile details on the MMR and MMR Pro apps. |
To enable accurate and up-to-date health record management and to personalise the user experience on the MTS platform. |
Performance of a contract with you.
Legitimate interests: necessary to improve our products and Services. |
| Share and reconcile data with health facilities, clinicians, and insurers using the MMR and MMR Pro apps. |
To facilitate accurate healthcare delivery, insurance reconciliation, and collaboration between healthcare stakeholders. |
Legitimate interests: to improve Services functionality. |
| Enable customer support and user messaging. |
To assist with queries and ensure product and Services quality. |
Legitimate interests: to maintain operational efficiency. |
| Generate and manage appointment confirmations, invoices, insurance claims, and related administrative documentation. |
To manage healthcare transactions and provide accurate administrative documentation for patients, clinicians, and insurers. |
Performance of a contract.
Legitimate interests: to ensure smooth operations. |
All Personal Information
| What do we do? |
Why do we do it? |
What is the Legal Basis? |
| We may transfer your personal information in part or whole in connection with any merger, sale, transfer of our assets, investment, acquisition, bankruptcy, or similar event or corporate transaction. |
So we can ensure the continued service and function and to ensure we can protect and grow our business. |
Legitimate interests: to ensure we can protect and grow our business. |
| Comply with legal and regulatory obligations. |
So we can meet our legal responsibilities. |
Legal obligation. |
| Retain your personal information to establish, exercise, or defend legal claims. |
So we can protect our interests. |
Legitimate interests: to seek legal advice, protect ourselves, our users or others in legal proceedings. |
In limited circumstances we may process any of the personal information we hold to the extent necessary to defend, establish and exercise legal claims or to comply with legal or regulatory obligations.
Where we need to collect personal information due to a legal or regulatory obligation, or for performance of a contract, and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our Services). We will notify you of this at the time.
WHEN WE ACT AS A DATA PROCESSOR
In many cases, MTS provides services to clients that involve processing personal data on their behalf. In these situations, we act as a data processor and our client acts as the data controller. In other cases, the services we provide to clients involve the processing of data that has been anonymised prior to or as part of delivery. Where we act as a data processor in other jurisdictions (such as Ghana or other African countries), we do so in accordance with relevant data protection laws, including applicable obligations on data processors. Where data has been genuinely anonymised, it falls outside the scope of data protection law, and we do not act as a data processor or data controller in relation to it. The nature of each service will determine which position applies.
AUTOMATED DECISION-MAKING
We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. If this position changes in future, we will update this notice and, where required, provide you with meaningful information about the logic involved, the significance, and the envisaged consequences of such processing.
HOW CAN YOU MANAGE YOUR MARKETING PREFERENCES?
As an individual subscriber (i.e. acting in your individual capacity) when you fill in an online form on our website or platform, you will be asked to indicate your preferences for receiving direct marketing communications from us. This will be via the ticking of a box which will be clearly marked as confirming your consent or, where permitted by law, relying on a soft opt-in for existing customers where the relevant conditions are met.
You can withdraw your consent to receive marketing communications at any time. You can also contact us at
info@medtechsolutionsglobal.com
We will always get your express consent before we share your personal information with any third party for their own direct marketing purposes.
Please note that if you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example, updates to our Terms, checking that your contact details are correct etc.
WHAT ABOUT COOKIES?
Where required, we use cookies and similar technologies based on your consent. For more information about the cookies, we use and how to change your cookie preferences, please see our Cookies Notice here
https://medtechsolutionsglobal.com/cookie-policy/.
We may share your personal information with third parties who provide services to us, for example, our IT, communications, CRM, email and marketing automation and hosting providers. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
The categories of data recipients we may disclose your personal information to are as follows:
-
- Service Providers and Processors: We engage third party service providers, from time to time, including:
- IT and website hosting (123 Reg), CRM (Hubspot), communications, and analytics service providers (for example, cloud hosting and database providers used to operate the MTS platform (AWS) or analytics providers (Power BI));
- Professional advisors such as tax or legal advisors, for example as necessary for the establishment, exercise or defence of legal claims or to protect the rights or safety of our website, the MTS platform, or us;
- Consultants, insurance companies/claim managers and accountants; and
- Agents, suppliers or sub-contractors and other associated organisations where they are engaged by us to help deliver a service or product that we have instructed them on.
- Relevant Parties as part of the provision of the product and/or Services: We disclose personal information as part of the fulfilment of the product and/or Services, including:
- Healthcare providers, clinicians, and health facilities that use our platform to deliver care to patients; and insurance companies and administrators involved in the processing of claims and pre-authorisations through the MMR and MMR Pro platforms.
- Third parties in case of a legal requirement. We also disclose your personal information if disclosure is required by law or in the context of an investigation, regulatory requirement, judicial proceeding, court order or legal process (including to law enforcement or competent authorities like the police/tax authorities, such as HMRC in the UK).
- Third parties in case of a corporate transaction. In addition, information about our customers and users, including personal information, may be disclosed as part of any merger, sale, transfer of our assets, investment, acquisition, bankruptcy, or similar event, including while engaging with our actual or potential investors.
We may provide anonymous information to analytics and search engine providers to help us improve and optimise our services. We will only share this information in a form that does not directly identify you.
WHAT HAPPENS IF WE SHARE YOUR INFORMATION WITH ORGANISATIONS OUTSIDE OF THE UK?
We design our services so that your personal data is primarily stored and processed within the United Kingdom. However, in limited circumstances, some of your personal data may be stored, processed in, transferred to, or accessed from, countries outside the UK, for example where our service providers (such as cloud hosting, IT support, or communications providers) are based outside the UK, or where data is accessed by personnel located outside the UK on our or our processors’ behalf.
Whenever we transfer your personal information out of the UK or the EEA to service providers or any other third party, we ensure a similar degree of protection is afforded to it by ensuring that the necessary safeguards are in place, for example:
- We will only transfer your personal information to countries that have been deemed by regulators in the UK or the EU to provide an adequate level of protection for personal information; or
- We may use specific standard contractual terms approved for use in the UK and EU which give the transferred personal information the same protection as it has in the UK and EU.
For more information about these safeguards, please contact us at
info@medtechsolutionsglobal.com.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We are committed to protecting individuals’ personal information. We put in place appropriate technical and organisational measures to help protect the security of your personal information. However, be aware that no system is ever completely secure. We have put various safeguards in place to guard against unauthorised access and unnecessary retention of personal information in our systems. These include pseudonymisation, encryption, access, and retention policies.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. For further information about specific retention periods, please contact us at
info@medtechsolutionsglobal.com.
WHAT ARE YOUR RIGHTS IN RELATION TO THE PERSONAL INFORMATION WE HOLD?
You have a number of rights under data protection laws in relation to your personal information.
You have the right to:
- Request access to your personal information (commonly known as a “subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
- You also have the absolute right to object any time to the processing of your personal information for direct marketing purposes.
- Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
- Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in one of the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us at
info@medtechsolutionsglobal.com.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the relevant data protection regulator. A list of the relevant data protection regulators relevant to your jurisdiction can be found here
info@medtechsolutionsglobal.com. We would, however, appreciate the chance to deal with your concerns before you approach any regulator, so in the first
info@medtechsolutionsglobal.com.
UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time and we keep it under regular review. This version was last updated on 10 June 2026.
THIRD PARTY LINKS
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
